Return Policy

Return Policy

◆ Return conditions Return period: Within 30 days after the product arrives Product condition: Unused, unopened, with all accessories and packaging included (no stains or damage)
Period extension: May be extended during special periods such as the New Year holidays → Announcement will be made on the official website

◆ Return procedure application: Within 30 days, use the return application system on the official website or contact customer service. Confirmation: After the return is approved, you will be notified by email of the RMA number and return address. Return: The product will be shipped to the specified address (return shipping costs are borne by the customer/except for defective products or damage during delivery).
Inspection: After the returned item arrives, we check its condition and, if there are no problems, we start the refund process.

◆ Refund rules Method: To the original payment method (credit card, PayPal, etc.) Refund period: 7 to 10 business days after confirmation (varies depending on the payment company)
Full refund: If the conditions are met Partial refund: If there are scratches or signs of use, the amount will be reduced according to the condition

◆ Exchange Defective product exchange: In the event of initial defects or damage, we will exchange the product for the same or equivalent product free of charge. Procedure: When returning the product, apply for an exchange and explain the details of the product defect.

◆ Special case: Damage during delivery: Contact customer service within 7 days of arrival and submit a photo of the damage → Refund or exchange